Shipping & Delivery

How much is shipping?

We offer free shipping for all orders delivered within Hong Kong and Macau.

For international delivery to Australia, Canada, China, Japan, Macau, New Zealand, Republic of Korea, Singapore, Taiwan, United Kingdom, and United States, we offer free shipping for orders of HK$10,000 or above.

For all other orders, a delivery and processing fee of HK$100 will be charged for orders delivered to China and HK$800 for all other listed countries.

Please note we do not refund shipping fees in any event.

What arrangements are made to ensure secure delivery?

We use a tracked courier service provided by SF Express (China, Hong Kong and Macau) and FedEx/DHL (other international shipments), to ensure your order arrives safely to your doorstep. 

For SF Express delivery, you will receive a SMS or phone notification with a pin from SF Express once the parcel is delivered. Upon your order delivery, please present the pin to SF Express courier for verification.

For FedEx/DHL delivery, a signature will be required upon delivery.

Can I specify a delivery date?

Unfortunately we are unable to deliver on a specific day, but we will do our best to accommodate any requested delivery dates. Please email us on info@no12jewellery.com and let us know your requirements.

How can I track my order?

When your order is dispatched, you will receive an email notification with confirmation of shipment and tracking number.

Can you guarantee the delivery time?

We estimate shipment times as precisely as possible, but unexpected events beyond our control may occur. 

If we cannot deliver within the usual time frame, we will notify you.

Will there be additional charges to pay?

All orders are shipped from Hong Kong.

Orders placed from outside of Hong Kong may be liable for import and customs duties, Value Added Tax (“VAT”), tariffs, and other fees that may be levied by the destination country. Customers are responsible for all these additional fees.

Please note customs authorities in the destination country determine whether any duties and taxes are applicable when the parcel arrives, which is beyond our control. We regret that we are not able to accept any responsibility for these.

Please check with your local customs authority prior to purchase to avoid surprise charges.

What should I do if I am contacted by customs in my country about my order?

Jewellery items are subject to careful inspection by customs.

In some cases, the courier may contact you locally with details of any import and customs duties or additional charges to pay, or if customs request additional information from the recipient. The customs authorities are likely to hold your package until they receive a response from you.

Customs have the final say on whether or not our products can cross the border, so please engage with their communications to ensure safe and timely delivery of your pieces.