RESIZING & REPAIRS
Complimentary Ring Resizing Service
We know ring sizing can sometimes be hard to get perfect online, if the size is not quite right once you receive your ring, we will do the right thing for you.
We will resize your ring up to two sizes larger or smaller at most at no cost within 14 days (including weekends and public holidays) from the date of order arrival. Personalised and sale items are not eligible for free resizing.
Note: Resizing is not possible on every ring and is dependent on the model design. Please check the product page for advice.
The resizing process will take on average 7-14 business days depending on the ring design. The process applies only to modify the ring size. Width or thickness of a ring cannot be modified.
Please retain the invoice as proof of purchase. Each ring will only be resized once for free. In case of any disputes, NO.12 reserves the right for final decision.
Paid Ring Resizing Service
If you need to resize your ring outside of the 14 days from the date of order delivery, we are delighted to arrange a resizing service for a fee. Pricing for ring resizing will depend on the nature of the ring.
It is recommended to limit the number of times the same model is resized. Our rings can be resized up to 2 sizes larger or smaller to retain their original aesthetic, comfort and quality.
Repairs Service
To offer peace of mind in your jewellery piece, we are happy to arrange a paid repair service for most of our products, subject to technical feasibility. Pricing of repairs will depend on the nature of the product and damage sustained.
Please note for resizing and repairs services, customers are responsible for all shipping costs and the safety of the delivery. Hence, we recommend using a courier service with tracking option to ensure your parcel reaches us safely. We are not responsible for any package lost of damage in the duration of the return.
Email us at info@no12jewellery.com to request for our free resizing service or a quote for the paid resizing or repairs service. We will get back to you with our best available solution.
