Orders & Payment

When will my order be delivered?

For in-stock items, we will process and dispatch your order within 1-3 business days from receipt of purchase. Please allow an additional 20-25 business days to craft your made-to-order or custom-made pieces.

In normal circumstances, all orders will be delivered within 1-3 business days after dispatch within Hong Kong and Macau. International shipment will take approximately 3-7 business days after dispatch, depending on location.

Due to COVID-19, there may be potential delay to delivery based on the local circumstances, but we are committed to getting your jewellery to you as soon as possible.

What happens if an item is out of stock?

If you are interested in purchasing a piece that is currently out of stock, you can simply place a made-to-order purchase. Please allow 20-25 business days to craft your jewellery piece. We will then process and dispatch your order within 1-3 business days.

If there is a delay at the production level due to unexpected events that beyond our control, we will notify you.

Please feel free to email us on info@no12jewellery.com if you need any assistance, we will respond as soon as possible.

May I change or cancel my order?

Unfortunately we are unable to change or cancel your order if the order has already been processed and paid.

What payment methods do you accept?

At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process for your future orders.

Currently, we accept payments made by Visa, MasterCard, American Express and JCB for all orders.

You may also choose to pay by Alipay, Apple Pay, Google Pay, PayMe, PayPal, WeChat Pay, or bank transfer.

Is online payment secure?

The security of transactions is an integral part of online shopping experience, and we are attentive to it. All transactions are secure and encrypted when you are ordering from us.